Last Updated: 20 March, 2026

At Wisteria Label, we maintain strict quality checks to ensure you receive the best products. Please read our Return & Refund Policy carefully before making a purchase.

1. No Refund Policy

  • As per company policy, we do not offer any refunds on products once sold.
  • All purchases made on wisterialabel.com are final.

2. Exchange Policy

  • We offer exchange only once per order for size or style, subject to availability.
  • Exchange requests must be raised within 24 hours of delivery.
  • To request an exchange, please contact us.

3. Eligibility for Exchange

To be eligible for an exchange:

  • The product must be unused, unwashed, and in original condition
  • All tags and packaging must be intact
  • The item must be free from:
    • Perfume or deodorant smell
    • Stains, sweat, or marks
    • Damage, tears, or alterations

4. Credit Note Policy

  • If the requested size or style is unavailable, we will issue a credit note.
  • Credit notes are valid for 60 days from the date of issue.
  • Credit notes cannot be converted into cash or refunded.

5. Non-Returnable & Non-Exchangeable Items

The following items are not eligible for return or exchange:

  • Sale or discounted products
  • Items purchased using coupons or gift vouchers
  • Accessories
  • Customized outfits
  • Washed, worn, or damaged products

6. Return Shipping

  • Customers are responsible for return shipping costs.
  • Shipping charges are non-refundable.
  • We recommend using a trackable courier service, as we are not responsible for lost shipments.
  • Reverse pickup is not available.

7. Important Return Instructions

  • Please ensure you collect an acknowledgement receipt from the courier partner with:
    • Number of items dispatched
    • Courier signature and contact number
  • Wisteria Label will not be responsible for any lost or missing shipments.

8. Reasons for Exchange Rejection

Exchange/Return requests may not be accepted under the following conditions:

  • Customer does not like the material or colour
  • Minor colour variation (10–12%) due to screen resolution or lighting
  • Product has been washed, worn, or used
  • Product is returned without original packaging or tags

9. Delivery & Pickup Conditions

  • In cases where pickup service is unavailable, customers must ship the product themselves.
  • For urgent exchanges, self-shipping is recommended.

10. Contact Us

For any queries related to returns or exchanges, please contact:

WISTERIA LABEL

Kartika Infosolutions Pvt Ltd.

Address: A-6 Ist Floor Brahmputra Sector-29, Noida Gautam Budh Nagar U.P-201301

GSTIN: 09AACCK5946L1ZO

Mobile: +91 96670 68400

Email: wisteriacollection2026@gmail.com